Shipping & Handling

Domestic (U.S.) Shipping

We’re pleased to offer free standard shipping on all domestic U.S. orders — no minimum purchase required! Once your order is placed, it will be processed and shipped promptly. You’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Processing Time

  • Orders are typically processed within 1–3 business days.

  • Custom or personalized items may require additional processing time — if so, we’ll communicate this at checkout or via email.

Delivery Time

  • Standard shipping within the U.S. generally takes 3–7 business days after processing.

  • Delivery times may vary based on your location and carrier service.

International Shipping

We gladly accept international orders! Shipping rates for international destinations are calculated individually and will be provided at the time of purchase.

International Shipping Notes

  • Customers are responsible for any duties, taxes, or import fees that may apply in your country.

  • Delivery times vary depending on destination and customs processing.

Order Tracking

Once your order ships, we’ll email you tracking details. You can check the status of your shipment directly through the carrier’s website or via your tracking link.

Shipping Changes & Questions

If you need to update your shipping address or have questions about your order status, please contact us as soon as possible. We’ll do our best to accommodate changes before your order ships.

Damaged or Lost Packages

If your order arrives damaged or if tracking shows delivery but you haven’t received your package, please contact us right away so we can help make it right.

Returns Policy

At Sage & Stirrup, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, unworn, and in original condition, with all original packaging and tags intact.

  • Proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Custom or personalized items

  • Gift cards

  • Items showing signs of wear, use, or damage not caused by shipping

How to Initiate a Return

To start a return, please contact us.

Include your order number and a brief reason for the return. Our team will provide return instructions and next steps.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service, as Sage & Stirrup is not responsible for items lost in transit.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or denial of your refund.

  • Approved refunds will be issued to the original form of payment within 5–10 business days.

  • Original shipping fees (if applicable) are non-refundable.

Exchanges

If you need a different size or item, please contact us. Exchanges are subject to product availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We’ll make it right as quickly as possible.